Frequently asked questions
What is your returns policy?
If you are not happy with an item you can return within 14 days, but you will have to pay the return postage which should be signed for post. The article should be in the same state as when posted or collected.
How can I see your items?
If you are not in London you can return items within 14 days, otherwise you can view by appointment or at one of the fairs I do, please see the home page for current exhibitions.
Why is there an Etsy shop as well as a shop on this site?
You can purchase from the Etsy shop, which is where I started out and most of the jewellery is listed there but some of the more special items are listed here PLUS I can give a DISCOUNT if you buy via this site. Please contact me if you have any questions.
Are your silver items sterling silver?
Sterling silver is generally a European standard, ethnic silver can be variable in quality but it is generally over 80% I test all my items with acid.
Our Privacy Statement is simple and brief because we record and retain very little personal information about you, and we make use of what we do retain in a very limited way:
When you contact us and/or buy from us, the only information we might retain is your email address and the name you have provided to us. We retain no other information.
Your email address might be used to communicate with you about other items we have that might be of interest to you given our past communications with each other. We produce a periodic newsletter that details our stock and this is distributed by email. There is a sign-up link on our website for this. The use of your personal information is based on our ‘legitimate interest’ in providing you with additional information and direct marketing about the items that we have in stock and perhaps related materials such as books that have been published which are relevant to our fields of interest (under Article 6 sec. 1 sent. 1 lit. f, sec. 4 of the EU’s General Data Protection Regulation regulations).
Your email address will not be provided to third parties, or used in any other way.
In any event, any marketing e-mails from us will have an unsubscribe link allowing you to easily opt out of receiving further such messages from us.
We will not disclose to any third parties your identity, your location, what you have enquired about, purchased from us, or what you have paid. In essence, nothing about you will be disclosed to anyone, other than when required by law.
Terms and conditions
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.